Resume
Work
Experience
2021- Present
Zubale
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Analyze, create and execute strategies to improve NPS for final clients
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Visit the stores to review processes and to find opportunities of improvement
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Own and improve operational KPIs like NPS, training score and churn of users
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Convert raw data into insights to improve user retention and customer satisfaction
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Manage client to implement joint strategies
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Build new operational processes to improve the service
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Work cross-functionally with the multifunctional team in Mexico
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Deliver on key metrics to enable growth
2020-2021
Metabase Q - Project Manager Jr
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Implement projects within the company and customers
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Creation and monitoring of CRM (Hubspot and Salesforce
2018 - 2020
kubo.financiero- Exponential Growth Intern
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Analyze and keep track of OKR's
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Create and implement social responsibility impact metrics.
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Make partnerships with social responsibility companies.
2017-2019
University Business Center- President
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Plan, organize and develop the Center's activities.
Education
2019-2022
Banking and Commercial School | Finance and Banking
Skills
& Expertise
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Excel
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SQL
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Beginner Python
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Power BI
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OKR's
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English/Spanish
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Salesforce
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Hubspot